Shipping policy
Where We Ship
We currently ship to addresses within the United States only. We're not yet able to fulfill orders to Canada or internationally through novatabz.com — check back soon, or find us on Amazon for select international availability.
Processing Time
Orders are processed within 24h of purchase, Monday through Sunday, excluding holidays. You'll receive a confirmation email once your order ships.
Shipping Options & Cost
We offer two delivery speeds at checkout:
- Standard — arrives within 3–5 business days after shipping.
- Expedited — arrives within 2 business days after shipping.
Free standard shipping on all orders over $49. For orders under $49, shipping is calculated based on your order and shown at checkout before you complete your purchase. Orders shipping to Hawaii and Alaska are subject to an additional surcharge, also shown at checkout. For orders to Hawaii or Alaska, we recommend using our Amazon shop.
Shipping Time
Delivery time depends on the option you choose at checkout: Standard orders typically arrive within 3–5 business days, and Expedited orders within 2 business days, after processing. Total time from order to delivery is processing time + shipping time.
Order Tracking
You'll receive a tracking number by email as soon as your order ships. If you haven't received tracking within 5 business days of your order, please reach out to support@novatabz.com.
Lost or Damaged Packages
If your package arrives damaged or doesn't arrive at all, contact us at support@novatabz.com within 14 days of the expected delivery date and we'll make it right — whether that's a replacement or a refund.
Incorrect Address
Please double-check your shipping address at checkout. We're not able to redirect packages once they've shipped, and we can't be responsible for orders delayed or lost due to an incorrect address provided at checkout.
Amazon Orders
Orders placed through Amazon are fulfilled and shipped by Amazon and follow Amazon's own shipping policies and timelines, not this policy.